FAQs
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If you have any other questions or queries that are not answered below please call the Box Office on 0870 040 4000 or email feedback@secctickets.com
Ticket Purchases
- If I purchase tickets, then cannot attend the event, can I have a refund?
Tickets are sold as non-refundable and non-transferable. Refunds cannot be issued unless the event is cancelled or re-scheduled.
- I have purchased tickets elsewhere, but I’m unsure if they’re valid; can you confirm ticket validity?
SECC Box Office only hold details of patrons who have purchased with SECC and can only discuss bookings with the purchaser. We cannot help with any issues related to tickets purchased from elsewhere.
- I have lost/mislaid/destroyed my tickets by accident; can you replace them?
For details of procedures for lost or stolen tickets, please call the Box Office on 0870 040 4000 or email feedback@secctickets.com.
- Do age restrictions apply at events?
Unless otherwise stated by the event organiser, our standard venue age advisory will apply.
It is the recommendation of the venue that children under 14 should not attend in the standing area at any event.
In addition, children aged 14 and 15 should be accompanied by an adult if attending in this area.
All patrons over 5 years old are welcome to attend in the seated section, unless otherwise stated by the event organiser.
It is also the recommendation of the venue that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children’s shows.
- Where can I view a seating plan?
Standard seating plans for Hall 4 and the Clyde Auditorium are available here. These may be subject to change at by the event promoter, but do give an indication of general seating locations.
For all other areas at the SECC please call the Box Office on 0870 040 4000 or email your specific enquiry to feedback@secctickets.com.
- How much do you charge in booking fees?
Generally, booking fees are around 10% of the ticket price, per ticket. For full details of specific fees call the Box Office on 0870 040 4000 or email feedback@secctickets.com.
- Do you sell gift vouchers?
Yes. Gift vouchers can be purchased from our box office in person or on 0870 040 4000. Gift vouchers cannot be purchased online. Vouchers can then be used to purchase tickets for any event on sale from the SECC Box Office.
Ticket Despatch / Collection
- Can I purchase tickets as a gift and have them sent to an alternative address?
To prevent credit/debit card fraud, tickets can only be posted to the registered address of the card-holder.
- I purchased tickets some time ago and expected them to be posted to me, but they have not arrived; how can I check if they have been sent?
To check on any aspect of your booking, please call the Box Office on 0870 040 4000 or email feedback@secctickets.com.
- I wish to purchase tickets and leave them at the Box Office for collection, but will not be attending myself; can someone else pick up the tickets?
To prevent credit/debit card fraud, tickets should be collected in person by the card-holder.
- I live abroad; can I have tickets posted to me?
Due to the increased risk of tickets being lost in transit, we only post tickets to addresses within the UK and Northern Ireland. Instead tickets will be held for collection at the venue Box Office at the time of the event.
Event Information
- Where can I get more accurate timings for the event I plan to attend, or details of support acts?
Confirmed event timings and details of supports acts are only given to us by the event organiser approximately 2-3 days before the event and can sometimes be subject to change. For up-to-date information as we are informed please call the Box Office on 0870 040 4000 or email feedback@secctickets.com.
Artist Requests
- How can I pass on a request to the artist(s) performing?
SECC do not organise events at the venue. Events are arranged by an external event organiser; for this reason SECC do not have direct contact with artists. However, if you would like to put your request in writing, we will pass this to the event organiser on your behalf. Please send requests by email to feedback@secc.co.uk or by post to:
The Box Office, SECC, Glasgow, G3 8YW.
(We cannot monitor or guarantee the outcome of requests)
- How can I meet the artist(s) performing?
SECC do not organise events at the venue. Events are arranged by an external event organiser; for this reason SECC do not have direct contact with artists, or organise any ‘Meet and Greet’ opportunities. However, if you would like to put your request in writing, we will pass this to the event organiser on your behalf. Please send requests by email to feedback@secc.co.uk or by post to:
The Box Office, SECC, Glasgow, G3 8YW.
(We cannot monitor or guarantee the outcome of requests)
If you have any other questions or queries please call the Box Office on 0870 040 4000 or email feedback@secctickets.com
If you feel a question has been missed from this FAQ, please let us know.